Privacy Policy
Last Updated: February 10, 2026
HiAstro is the flagship brand of Arcenia Tech Private Limited. This Privacy Policy (“Policy”) explains how Arcenia Tech Private Limited (“HiAstro”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our platforms, mobile applications, website, and related services (collectively, the “Platform” or the “Services”). By accessing or using our Services, you agree to the terms of this Policy.
Information We Collect
We may collect the following categories of information:
Personal Identification Information: Name, Date of Birth, Time of Birth, and Place of Birth, which you voluntarily provide to generate personalized astrological predictions.
Login & Contact Information: Phone number, email address used for account creation and authentication.
Device & Technical Information: Device type, operating system, browser type, IP address, app usage data, and interaction logs with features and buttons.
Non-Personal & Aggregated Data: Usage statistics, interaction patterns, and anonymized analytics.
Payment and financial information (processed via Razorpay), Purchase history and transaction records, Wallet balance and usage data
How We Use Your Information
The information collected may be used to:
Provide and personalize astrological services and insights.
Improve user experience through product research, analytics, and feature development.
Communicate updates, offers, reminders, and service-related notifications.
Ensure secure login, account verification, and fraud prevention.
Comply with legal, regulatory, or contractual obligations.
Generate anonymized and aggregated insights for internal research and business purposes.
Process payments and manage your wallet
Maintain transaction records
Prevent fraud and ensure payment security
Comply with tax and financial regulations
Data Sharing and Disclosure
We do not sell or rent your personal information. Your information may only be shared under the following lawful circumstances:
With Trusted Third Parties: Razorpay, Financial institutions, Service providers, cloud infrastructure partners, or AI processing providers assisting us in delivering Services.
With Trusted Third Parties: Service providers, cloud infrastructure partners, or AI processing providers assisting us in delivering Services.
Legal Requirements: Where disclosure is necessary to comply with law, regulatory authority, or to protect our legal rights.
Anonymized Analytics: Aggregated insights for statistical purposes that cannot identify you personally.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, track usage patterns, and optimize our Services. You can manage your cookie preferences through your browser or device settings. Please note that disabling cookies may limit functionality.
Data Retention and Security
We retain your personal data only as long as necessary to provide Services or comply with legal requirements.
Once your personal data is no longer needed, it is securely deleted or anonymized.
We implement encryption, firewalls, secure servers, and strict access controls to protect against unauthorized access or disclosure.
For payment processing, we use Razorpay. Razorpay is PCI-DSS compliant, and payment card information is processed securely by Razorpay in accordance with applicable security standards. We do not store your full card details (such as complete card number, CVV) on our servers.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure.
Payment Processing and Financial Data
Payment Gateway
We use Razorpay as our payment gateway to process in-app purchases, including wallet top-ups and MINS purchases. When you make a payment, Razorpay collects and processes the following information:
Payment card details (credit/debit card number, CVV, expiry date)
Bank account information (for net banking/UPI)
Billing address
Transaction amount and currency
Device information for fraud prevention
IP address Important: HiAstro does not store your complete payment card details on our servers. Payment information is securely processed and stored by Razorpay in compliance with PCI-DSS standards.
Data Shared with Razorpay
To process payments, we share the following information with Razorpay:
Your name, email address, and phone number
User ID and device identifiers
Purchase amount and transaction details
Device information for fraud detection
Purpose of Payment Data Collection
Process in-app purchases and wallet top-ups
Maintain transaction records and purchase history
Prevent fraud and ensure transaction security
Comply with financial regulations and tax requirements
Provide customer support for payment-related issues
Data Retention
Transaction records are retained for 7 years for tax and regulatory compliance
Payment method details are stored by Razorpay per their retention policy
You can request deletion of your account data, but transaction records may be retained for legal compliance
Third-Party Sharing
Payment data may be shared with:
Razorpay (payment processor)
Financial institutions (banks, card networks)
Regulatory authorities (RBI, tax authorities) as required by law
Fraud prevention services For more information about how Razorpay handles your data, please review Razorpay's Privacy Policy.
User Rights
Depending on your jurisdiction (India, EU, or applicable region), you may have the following rights:
Right to access and obtain a copy of your personal data.
Right to request correction or updating of inaccurate information.
Right to withdraw consent for processing, subject to limitations.
Right to request deletion/erasure of data, where applicable.
Right to restrict or object to processing of your data.
Right to data portability (EU/UK GDPR users).
Right to be informed in case of data breach impacting your information.
To exercise these rights, contact us at customer_support@hiastro.in
Policy Updates
We may update this Privacy Policy from time to time in line with changes in our practices, technology, or legal obligations. Updates will be notified to you via the Platform or registered email. Continued use of Services constitutes acceptance of the updated Policy.
Exclusions
Children under 13 are not permitted to use our Services. If we discover that such data has been collected, we will take steps to delete it immediately.
Any unsolicited data you provide via public forums, reviews, or feedback will not be governed by this Policy and may be treated as non-confidential.
Links to third-party platforms or services are outside our control. Their privacy practices will be governed by their own respective policies.
Contact Us
For questions, concerns, or grievances regarding this Privacy Policy, please contact us at:
Arcenia Technologies Private Limited
Email: customer_support@hiastro.in
Website: www.hiastro.in
[G-9/15 A, Phase 1, DLF City, DLF QE, 122002, Gurugram, Haryana]
BY ACCESSING OR USING THE HI ASTRO PLATFORM, YOU AGREE TO THE TERMS, CONDITIONS, AND PRACTICES LAID OUT IN THIS PRIVACY POLICY.