Privacy Policy
Last Updated: September 23, 2025
HiAstro is the flagship brand of Arcenia Tech Private Limited. This Privacy Policy (“Policy”) explains how Arcenia Tech Private Limited (“HiAstro”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our platforms, mobile applications, website, and related services (collectively, the “Platform” or the “Services”). By accessing or using our Services, you agree to the terms of this Policy.
Information We Collect
We may collect the following categories of information:
Personal Identification Information: Name, Date of Birth, Time of Birth, and Place of Birth, which you voluntarily provide to generate personalized astrological predictions.
Login & Contact Information: Phone number, email address used for account creation and authentication.
Device & Technical Information: Device type, operating system, browser type, IP address, app usage data, and interaction logs with features and buttons.
Non-Personal & Aggregated Data: Usage statistics, interaction patterns, and anonymized analytics.
How We Use Your Information
The information collected may be used to:
Provide and personalize astrological services and insights.
Improve user experience through product research, analytics, and feature development.
Communicate updates, offers, reminders, and service-related notifications.
Ensure secure login, account verification, and fraud prevention.
Comply with legal, regulatory, or contractual obligations.
Generate anonymized and aggregated insights for internal research and business purposes.
Data Sharing and Disclosure
We do not sell or rent your personal information. Your information may only be shared under the following lawful circumstances:
With Trusted Third Parties: Service providers, cloud infrastructure partners, or AI processing providers assisting us in delivering Services.
Legal Requirements: Where disclosure is necessary to comply with law, regulatory authority, or to protect our legal rights.
Anonymized Analytics: Aggregated insights for statistical purposes that cannot identify you personally.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, track usage patterns, and optimize our Services. You can manage your cookie preferences through your browser or device settings. Please note that disabling cookies may limit functionality.
Data Retention and Security
We retain your personal data only as long as necessary to provide Services or comply with legal requirements.
Once your personal data is no longer needed, it is securely deleted or anonymized.
We implement encryption, firewalls, secure servers, and strict access controls to protect against unauthorized access or disclosure.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure.
User Rights
Depending on your jurisdiction (India, EU, or applicable region), you may have the following rights:
Right to access and obtain a copy of your personal data.
Right to request correction or updating of inaccurate information.
Right to withdraw consent for processing, subject to limitations.
Right to request deletion/erasure of data, where applicable.
Right to restrict or object to processing of your data.
Right to data portability (EU/UK GDPR users).
Right to be informed in case of data breach impacting your information.
To exercise these rights, contact us at customer_support@hiastro.in
Policy Updates
We may update this Privacy Policy from time to time in line with changes in our practices, technology, or legal obligations. Updates will be notified to you via the Platform or registered email. Continued use of Services constitutes acceptance of the updated Policy.
Exclusions
Children under 13 are not permitted to use our Services. If we discover that such data has been collected, we will take steps to delete it immediately.
Any unsolicited data you provide via public forums, reviews, or feedback will not be governed by this Policy and may be treated as non-confidential.
Links to third-party platforms or services are outside our control. Their privacy practices will be governed by their own respective policies.
Contact Us
For questions, concerns, or grievances regarding this Privacy Policy, please contact us at:
Arcenia Technologies Private Limited
Email: customer_support@hiastro.in
Website: www.hiastro.in
[G-9/15 A, Phase 1, DLF City, DLF QE, 122002, Gurugram, Haryana]
BY ACCESSING OR USING THE HI ASTRO PLATFORM, YOU AGREE TO THE TERMS, CONDITIONS, AND PRACTICES LAID OUT IN THIS PRIVACY POLICY.